General Description

• Responsible for the installation, support, and maintenance of desktop and laptop computer systems, peripherals and software to ensure optimal workstation performance.
• Tier 1 Support for Helpdesk
• Assist in integrating computer equipment and peripherals to manufacturing equipment.  

Responsibilities

• Required to wear appropriate personal protective equipment at all times.
• Works under general supervision to support computer systems, software and peripherals, as directed, including documenting, installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software.
• Provides training and support to end users and staff on computer and software operation.
• Documents, maintains, analyzes and repairs desktop software, computer systems, peripherals, and local and network printers.
• Responds to telephone calls, emails, on-line Helpdesk tickets and personnel requests for computer support in a timely manner,
• Communicates status or progress of any outstanding issues in a timely manner to affected group(s).
• Researches and resolves desktop hardware and software related problems, collaborating with senior desktop technicians, network and system administrators or application analysts for more complex issues.
• Creates, tests, and maintains procedures for desktop hardware and software management, suggesting improvements to current procedures as needed.
• Maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans.
• May assist with the research and evaluation of computer products in support of PC procurement and development efforts.
• May assist with developing long-term strategies and capacity planning for meeting future desktop computer hardware needs.
• May assist in development of business continuity and disaster recovery plans. 
• Possess the ability to use the computer system for basic departmental functions.

Job Requirements

Education

• Associate’s Degree in related field or 2 years combination of education and applicable IT experience

Knowledge, Skills and Abilities

• Proficient in Microsoft Desktop Operating Systems and MS Office Software

• Possess ability to communicate to all levels using excellent written and verbal communication skills