General Description

• Support, maintain, and continuously improve a certified Quality Management System (QMS) that meets customer, regulatory, and industry requirements. Drive quality system effectiveness through audits, data analysis, corrective actions, and cross-functional collaboration while supporting initiatives that reduce scrap, minimize downtime, improve efficiency, and ensure customer satisfaction.

Responsibilities

• Maintain compliance with third-party certifications, customer-specific requirements, and applicable industry standards, including ISO 9001 and IATF 16949.
• Develop into the Quality Management Representative role and support ongoing QMS administration and effectiveness.
• Plan, conduct, and analyze internal audits; monitor performance metrics; prepare reports and presentations; and recommend improvement strategies.
• Develop, revise, and control quality procedures, work instructions, control plans, forms, and other quality documentation.
• Manage the QMS document control process and internal audit program.
• Collaborate with Production, Engineering, Maintenance, Supply Chain, and other departments to ensure compliance with corporate, customer, and regulatory requirements.
• Support root cause analysis, corrective action activities, and continuous improvement initiatives.
• Participate in and facilitate meetings related to quality performance, customer concerns, audit findings, and process improvements.
• Review and approve quality-related documentation and changes affecting controlled processes.
• Identify potential sources of product contamination and implement preventive measures to mitigate quality risks.
• Monitor housekeeping and workplace organization practices to support product quality, operational efficiency, and contamination prevention.
• Promote compliance with Environmental, Health & Safety (EHS) policies, energy conservation initiatives, and recycling programs.
• Support customer audits, third-party audits, and certification activities.

Job Requirements

Experience and Education

• Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical field preferred.
• Minimum of four (4) years of experience in Automotive Quality Assurance, Quality Control, or Quality Systems.
• Experience working within an ISO 9001 and IATF 16949 certified manufacturing environment.

Knowledge, Skills and Abilities

• Working knowledge of:

• ISO 9001 and IATF 16949 requirements
• Internal auditing techniques
• APQP (Advanced Product Quality Planning)
• PPAP (Production Part Approval Process)
• MSA (Measurement System Analysis)
• SPC (Statistical Process Control)
• Gage capability studies
• FMEA (Failure Mode and Effects Analysis)
• Control Plans
• Corrective and Preventive Action systems
• Contamination Prevention and Risk Management

• Proficient in Microsoft Excel, PowerPoint, and other business reporting tools.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret technical specifications, procedures, manuals, drawings, and customer requirements.
• Excellent verbal and written communication skills with the ability to effectively interface with customers, suppliers, management, auditors, and team members.
• Ability to prepare and deliver professional reports, presentations, and quality analyses.
• Proficient in Microsoft Excel, PowerPoint, and other business reporting tools.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret technical specifications, procedures, manuals, drawings, and customer requirements.
• Excellent verbal and written communication skills with the ability to effectively interface with customers, suppliers, management, auditors, and team members.
• Ability to prepare and deliver professional reports, presentations, and quality analyses.

Physical Requirements

• Ability to stand or walk for approximately 2-3 hours per day and remain seated for extended periods while performing administrative duties.
• Ability to occasionally lift up to 50 pounds.
• Frequent use of hands and arms for inspections, documentation, data entry, and computer-related tasks.
• Requires sustained visual and mental concentration to perform detailed quality analysis and auditing activities with a high degree of accuracy.

Additional Requirements

• Ability to make independent decisions using established procedures, standards, and sound professional judgment.
• Available for occasional travel to suppliers, customers, or corporate locations as required.
• Demonstrated commitment to continuous improvement, customer satisfaction, and quality excellence.